We strive to deliver solutions that mesmerise client
We Offer Quick & Smart IT Services Solution
Governance Risk & Compliance
Customer Service & Business Management
IT Business Management & Security Operations

Delivering Solutions Smartly

At Bangmetric we help you to get the most out of your investments in the latest cutting-edge platforms that allows our customers to harness the power of automation and drive true digital transformation.

Bangmetric is founded by a group of experts with years of experience of implementing, optimizing and managing several cloud platforms to a wide variety of clients, ranging from SME’s to global co-operations.

Bangmetric are proud of our unique customer-centric approach and deliver exceptional ROI with rapid time to value.

Bangmetric’s technical consultants can help you make your IT a proactive business partner.

At Bangmetric we specialize in:

Platform implementation, development and integration services, following industry best practices.

A wide range of consultancy, technical services and health checks.

Managed services, providing full support for existing processes and integrations.

Comprehensive off-the-shelf and bespoke training, covering core ITSM course as well as application specific topics.

We Offer Quick & Smart IT Services Solution

ITSM and related functions

Here at Bangmetric, we design and implement solutions using ITIL best practices covering all of your core ITSM processes including:

Incident and Problem Management
Change and Release Management
Request Fulfilment
Service Level Management

Asset and Configuration Management
Service Design, Continuity and Transition Management
Architecture Management

ITOM and related functions

Bangmetric’s technical consultants can help you make your IT a proactive business partner, helping you gain visibility into your operations footprint, establish and optimize delivery and expenditure costs, as well as management of service health :

Automated configuration discovery
Creation of business service maps
Efficient event management
Automated remediation of issues

Integrations with existing ITOM applications
Integration with other processes such as Incident and Request
Management
Operational intelligence

ITBM and related functions

Deliver greater value from IT initiatives and enable change across the enterprise by planning, prioritizing and tracking work aligned to business objectives. Manage outcomes to create better value, adapt planning for uncertainty and scale work to deliver faster.

Project portfolio management
Agile development
Demand management

Application portfolio management
Resource management

HRSD and related functions

Eliminate frustration and improve employee satisfaction with efficient, intelligent services, giving your employees the service experience they deserve:

Case and Knowledge Management
Employee Service Centre
Enterprise onboarding and transitions
Mobile onboarding

Employee document management
Virtual agent and AI
Performance analytics for HR Service Delivery

CSM and related functions

Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. Provide timely response to your customer needs ensuring high levels of satisfaction:

Agent workspace
Case management
Predictive intelligence
Visual workflows and automation

Management of remote workloads
Virtual agent and AI
Improved reporting to allow better management

DevOps and related functions

Agent workspace
Case management
Predictive intelligence
Visual workflows and automation

Management of remote workloads
Virtual agent and AI
Improved reporting to allow better management

SecOps and related functions

Agent workspace
Case management
Predictive intelligence
Visual workflows and automation

Management of remote workloads
Virtual agent and AI
Improved reporting to allow better management

Finance & Insurance

Healthcare & Medical

Media & Entertainment

Manufacturing & Transportation

E-commerce & Mobile

Marketing & Digital Communications

E-learning & Education

Telecom

Custom Application Development

At Bangmetric, we thrive to deliver custom application to underpin your business needs if required. Our technical staff follow industry standards and proven best practices to seamlessly integrate with your existing platform of choice.

End-User Experience (UX)

Bangmetric makes sure that any type of user has a right information available to them at the right time by providing a smooth journey across platform to relevant data and priority tasks. We do this by giving our customers:

Self-service portals with tailored branding and content
Integrated knowledge management to empower end users
Reporting and analytics to represent overall KPI’s
Branded homepages and dashboards with relevant information at their finger tips.
Integration with other processes such as Incident and Request Management.
Machine learning capabilities to speed up routing of cases to appropriate teams.

Integrations

Our chosen technologies dovetail with most industry leading applications within your existing environments.

We utilise web services for easy communication with bespoke applications.
Data migration and transformation can be performed using standard ETL (extract-transform-load) methods for smooth transition.